Some systems are experiencing issues

Stickied Incidents

12th February 2025

Sesame Member Dashboard Sesame One dashboard not loading

Members using the Sesame One platform are currently unable to access their member dashboard. They are receiving an error that states "500 - Server-side error occurred". We are investigating this issue and hope to have it resolved ASAP.

  • This issue has been resolved. Sesame One Members are now able to log into their dashboards again. We appreciate your patience during this outage.

    • 8th January 2025

    Sesame Member Dashboard Dolphin API Update affecting Ortho Sesame patient communications

    Please note there was an update to Dolphin's integration services. If you use any version of Dolphin Practice Management System, Ortho Sesame will need to integrate through their API service. Please follow the below instructions to get uploads restarted:

    1. You will need to log into https://www.anywheredolphin.com/secure/login.aspx. If you do not have an Anywhere Dolphin account, Dolphin Support will be able to get an account set up on your behalf.

    2. Navigate to Account > Ocean Server and Partner Integrations > Manage Partner Integrations > Sesame.

    3. Click I Agree and enter your initials.

    4. Email our Member Services team at [email protected] and let us know these steps have been taken (include your office phone number so that we can locate your account).

    Please note due to the volume of requests this make take a few days to complete. During this time we will not be uploading and any reminders sent will be using information from our last upload.

  • We are continuing to process updates to affected Members as they update their Dolphin account settings to allow Sesame Integration. Due to our need to collaborate with Dolphin for each account, the amount of time it takes to pull each Member's data over, and the backlog this has created, it is taking several days to a few weeks for this to be completed. We are reaching out to Members as uploads resume or if more information is needed.

    • Past Incidents

    Contact Us

    Sesame Member Services
    866-537-8272
    [email protected]